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Information

Web and Graphic Design

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or
deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by
Willan Technologies and if applicable, a fee for all work completed beyond what was already paid for shall be paid
by the client.

Web and Application Development

Payments for custom web and application development projects are made to us in increments as a courtesy to the
client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies
paid are retained by Willan Technologies and if applicable, a fee for all work completed beyond what was already
paid for shall be paid by the client.

Video Production, Search Engine Optimization, Social Media Optimization and Internet Marketing

Payments for any Video Production, Search Engine Optimization, Social Media Optimization and other Internet
Marketing services are nonrefundable, and Willan Technologies does not issue pro rata refunds for fees paid in
advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied
to costs immediately incurred by Willan Technologies in initiating services. If a project is cancelled or postponed,
all monies paid are retained by Willan Technologies and if applicable, a fee for all work completed beyond what was
already paid for shall be paid by the client.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service
and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the
credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before
service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact
us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is
fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully
understand our refund policy prior to making a payment.

Website Hosting

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are
allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the
account, payment for services is still due. Hosting accounts are not canceled until notice is received from the
client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6
or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet
elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free
services will be deducted from the refund amount.

Subscription and Other Services

Payments received for monthly subscriptions or any other service or work not listed above are final and
non-refundable. This include payments received by Willan Technologies in order to purchase a service or product from
a third party.

Willan Technologies reserves the right to disable and/or terminate a user’s account if a user is found in violation
of the terms. Accounts terminated due to policy violations will not be refunded.
Willan Technologies also reserves the right to update this Refund and Cancellation policy any time with or without
any reason, and without any prior notification. All Clients will be updated when there is a new update.