Willan Technologies is committed to delivering high-quality services and products to its clients. This policy outlines the terms and conditions regarding payments, cancellations, refunds, and chargebacks for all services provided by Willan Technologies. By engaging in business with Willan Technologies, clients acknowledge and agree to the terms of this policy.
1.1 Payment Obligations
• Payments for services are due as per the agreed-upon schedule, whether as a one-time charge, milestone-based payments, or recurring subscriptions.
• Recurring payments are due on the 1st of every month. If a payment is not received in full by the 5th of the month, a late fee of at least $20 will be charged.
• Failure to make timely payments may result in service suspension or termination.
1.2 Automatic Payment Authorization
• When a credit or debit card is used for any payment, the card information is securely stored and may be used for future payments.
• Clients authorize Willan Technologies to charge their stored payment method for future invoices unless they explicitly revoke this authorization in writing. Clients can also log in to their account and remove or change their payment methods at any time.
1.3 Payment Disputes
• Clients must contact Willan Technologies before initiating any chargeback or dispute. Unauthorized chargebacks will be considered fraudulent and will incur and additional fee of $200.
• In case of disputes, Willan Technologies will make every effort to resolve the matter amicably. If legal action is necessary, all outstanding dues plus a $3,000 penalty, along with court and attorney fees, will be added to the amount due.
2.1 Custom Design, Web, and Application Development
• Payments for custom projects are made in increments as a courtesy to the client.
• All payments and deposits are non-refundable.
• If a project is canceled or postponed, all monies paid are retained by Willan Technologies. Any additional work completed beyond the paid amount must be compensated by the client.
2.2 Video Production, SEO, Social Media Optimization, and Internet Marketing
• Payments for these services are non-refundable.
• No pro-rata refunds are issued for fees paid in advance.
• Setup fees are non-refundable as they are used to cover initial costs incurred by Willan Technologies.
2.3 Website Hosting Services
• Payments for past months of hosting are non-refundable, regardless of service usage.
• Hosting accounts are not canceled until written notice is received from the client.
• If a client prepaid for 6 or 12 months and cancels before the expiration date, a prorated refund may be issued for unused months minus the value of any free products/services received with the plan.
• Suspended hosting accounts due to past-due invoices will continue to incur charges for file storage until the account is fully canceled. If an account remains suspended for an extended period, Willan Technologies reserves the right to cancel the account at any time without prejudice or liability. Willan Technologies has the sole discretion in determining what constitutes an extended period of suspension.
2.4 Subscription and Third-Party Services
• Payments for monthly subscriptions and services involving third-party purchases are final and non-refundable.
• Willan Technologies is not responsible for third-party service failures or changes.
3.1 Client-Initiated Cancellations
• Clients may cancel services at any time by providing written notice.
• No refunds will be issued for payments already made, except as noted in specific sections of this policy.
3.2 Company-Initiated Cancellations
• Willan Technologies reserves the right to terminate services if a client violates company policies, terms of service, or fails to make payments.
• Accounts terminated due to policy violations will not be refunded.
4.1 Dispute Resolution & Chargebacks
• Willan Technologies strives to resolve all disputes amicably through direct communication with clients. Clients are encouraged to contact Willan Technologies before initiating any chargeback or dispute.
• If a chargeback is initiated for a valid charge, Willan Technologies reserves the right to suspend all services associated with the account immediately without notice.
• A $200 chargeback fee will be imposed to cover administrative costs and processing fees incurred by Willan Technologies.
4.2 Legal Action & Financial Penalties
• If Willan Technologies takes legal action to recover unpaid balances and prevails in court, the client shall be responsible for the full outstanding balance, plus a $3,000 penalty, along with any applicable court costs and reasonable attorney fees.
• Any legal action pursued by Willan Technologies regarding chargebacks or unpaid balances shall be conducted in Franklin County, Ohio under the governing laws of the State of Ohio.
4.3 Reinstatement of Services
• Accounts that have been suspended due to a chargeback or payment dispute will only be reinstated once the full outstanding balance, including the chargeback fee and any associated costs, is paid in full.
• Clients who initiate multiple chargebacks may have their accounts permanently terminated and will not be eligible for future services from Willan Technologies.
• If Willan Technologies receives a chargeback or payment dispute from a credit card company or bank, the client's service(s) will be suspended immediately without notice.
• A $200 chargeback fee will be applied, along with any outstanding balances.
• The account will not be reinstated until all charges, including the chargeback fee, are paid in full.
• Clients are advised to contact Willan Technologies to resolve billing issues before initiating a chargeback.
5.1 Website Suspension Due to Non-Payment
• If a client’s website is suspended due to unpaid invoices, the website files remain stored, and the client will continue to be billed for storage costs.
• Hosting will not be restored until full payment, including any late fees, is received.
5.2 Data Retention & Deletion
• If the client wishes to retrieve their data after deletion, an additional recovery fee may apply (if recovery is possible).
6.1 Jurisdiction
• Any disputes arising from this policy or related to services provided by Willan Technologies shall be subject to the exclusive jurisdiction of the courts located in Franklin County, Ohio.
• By engaging with Willan Technologies, clients agree to submit to the personal jurisdiction of these courts for the resolution of disputes.
6.2 Choice of Law
• This Refund & Cancellation Policy, as well as any disputes or claims arising out of or in connection with it, shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of law principles.
6.3 Legal Actions & Remedies
• Willan Technologies reserves the right to pursue all available legal remedies, including but not limited to seeking damages, injunctive relief, or other equitable remedies in accordance with Ohio law.
• Clients agree that any legal proceedings must be filed within one (1) year from the date of the event giving rise to the claim, or such claims shall be permanently barred.
• Willan Technologies reserves the right to update this Refund & Cancellation Policy at any time without prior notice.
• Clients will be notified of changes via email or through our website.
• Continued use of Willan Technologies’ services after a policy update constitutes acceptance of the revised terms.
By engaging with Willan Technologies, clients acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.